Estimated shipping delivery times:
Usually, it takes 3 - 7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3 - 4 business days
● Europe: 6 - 8 business days
● Australia: 2 - 14 business days
● Japan: 4 - 8 business days
● International: 10 - 20 business day
Due to Covid-19, delivery time could be delayed. It is depended on the current situation in each country.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done.